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Terms & Conditions

By using this website, and purchasing any of our items, you accept and agree to bound by the terms and provision of this agreement.
Therefore, when using our particular services, you shall be subject to any posted guidelines or rules applicable to such services.
If you do not agree to abide with what's above or below, please do not use or purchase from us.



1. Use of the website.
Our products are made for  anyone and everyone, however if under 18 years of age a parental or guardian permission must be required to purchase our items.
By agreeing to our terms and conditions you are you acknowledging that you are  over 18 years of ages or have permission from parental or guardian.



2. Use of products.
In regards to MSP soaps we do sell a wide range of products,  in relation to our Bath and Body range (soaps, balms, bath bombs, etc) it is your responsibility as the customer, to ensure you have read through the items description, which list the ingredients, and the how to use our product.
As the customer it's your responsibility to ensure that any of our products that are purchased are used correctly  and for the intended purpose, and no known allergies.
Please contact MSP soaps for more products information.

Please ensure that children and animals are supervised and monitored while using our products.

In relation to our home range (candles, bags, seasonal products) it is your responsibility as the customer to ensure your have read and comply with any and all safety instructions and guideline lines of the product which are provided with each of the home range products.
As the customer it's your responsibility to ensure that any of our products that are purchased are used correctly  and for the intended purpose,

Any and all MSP soaps products are not to be brought and resold.



3. Accuracy of information
We take all reasonable precautions, to provide accurate information about each and every product, that is sold. All of our products are handmade with natural ingredients, and may slight in colour or design from the original picture. Each product that is made is labelled with ingredients and how to use information.
Colours may differ on various devices.

This site and all components are offered for information purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any errors or omissions in information.



4. Payment and security
Orders will only be commenced and dispatched once a full payment has been received.

We do not hold or store any of your personal or payment details.
All payments processing is done via secure site such as PayPal, AfterPay, zip pay,

5. Prices and taxes

MSP Soaps reserve the right to charge prices at any time, without warning. The price payable for the products shall be the price applicable on the date that the order is placed and confirmed, and therefore paid for.

all prices are shown at the Australian dollar rate.

MSP soaps is a non-GST registered business and therefore no additional taxes are applied. this is subject to change according to Australian taxation laws.

6. Cancellations and returns.

We aim to fulfil all orders within 24 to 72 hours. If you wish to cancel your order, please contact MSP soaps as soon as possible. For changes to a order please contact MSP soaps as soon as possible.

Once shipping information has been generated but not dispatched, we can cancel the order and refund cost of products less shipping. Once an order has been dispatched, we are unable to cancel the order. 

we abide by the Australian Statutory Legal requirements in regards to products that are faultily but do not offer returns on change of mind purchases. This is covered in more details in our payment and returns policy.

Orders placed by those not residing in a country where shipping is available and elect for pick-up, will have their orders cancelled and refunded lee any payment fee incurred by MSP soaps.

We are an Australian based business as indicated in numerous places on the site including when electing for pick up, at the check-out. MSP soaps will not cover the cosy of this.


7. Shipping.

We use Australian Post to deliver all our orders though reserve the right to change carries when necessary. It is the responsibility of the customer to provide accurate address details.

Once an order has been dispatched, MSP soaps cannot be held responsible for late or failed deliveries for reasons outside of its control, e.g. in case of adverse weather conditions.

More information can be found in our shipping and collection policy.

8. Privacy and cookies.

the submission of private information when accessing and using this website, is governed by our privacy policy. 

this website does uses cookie to make your browsing a smoother experience. by using this website you are accepting and agreeing to the use of cookies.

9. copyright.

MSP soaps reserves all intellectual property rights, including but not limited to, copyright in material and services provided on the website. The information and pictures provided on the website is provided for personal use only and under no circumstances may not be sold, re-sold, redistricted, duplicated, reproduced, copied or otherwise, exploited or as otherwise permitted by the Copyright Act 1968, or with the prior written consent of MSP soaps.

10. External links

Our site does contain a number of links to other websites and online resources  that are not owned or controlled by MSP soaps.

MSP soaps will not take any reasonability for any and all content from third party sites/ or services.

therefore we recommend you read though our entire terms and conditions and privacy policy of any site that you visit as a result of the following like that is posted on our site. 

11. Accounts & Site Members

Our site does offer customers to make there own account for themselves allowing them to save information, such as addresses & can access your own wallet & orders.

We do not collect or dispute any information that customers save or add to there accounts, and any that is saved is private information.

MSP soaps do not take any responsibility for any of your information that is saved under your account.

As the customer its your responsibility to use the members section responsible.

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